If you have Privacy Zones set up on an enrolled camera, these zones are respected and are not viewable by the agents.Īdditionally, you will see an indicator in the Ring App so you always know when Virtual Security Guard is on, and which videos were reviewed by Rapid Response agents.Agents are only able to view videos in real-time as part of Live View when a motion event is triggered on an enrolled camera, and cannot download, save, or share any videos.Agents are never able to view your cameras unless you have enabled virtual monitoring. Your Ring Alarm must be set to Home or Away Mode in order for agents to monitor motion events. Cameras are opted-out of virtual monitoring by default, and you choose the cameras you want enrolled. The service is only activated for the cameras you choose, when you want it.Virtual Security Guard includes the following features and safeguards: Monitoring agents can quickly check Live View, see if people are in the frame, and depending on the situation, can intervene on your behalf. Simply set your Ring Alarm to Home or Away Mode, and Rapid Response’s highly trained agents will monitor your enrolled cameras any time Motion Alerts are triggered. With Virtual Security Guard, you are in charge of which Ring outdoor cameras are professionally monitored and when.
Virtual Security Guard is launching with industry-leading monitoring company Rapid Response, and like all of Ring devices and services, is designed with customer control, security and privacy as top of mind.
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